Frequently asked questions
Do you ship internationally?
Yes. We ship to most countries worldwide. Shipping availability, rates, and delivery timelines may vary depending on your location.
During checkout, you’ll be able to see whether shipping is available to your country along with the estimated transit time.
Do your products come with a warranty?
Yes. All Yocan Black devices come with a manufacturer's warranty that protects against defects in materials or workmanship.
If you experience an issue, simply contact us at support@yocanblack.com with your order details and a brief description of the problem, and our team will guide you through the warranty process.
What is the return policy?
We stand behind the quality of every device we offer, and our goal is to ensure you receive a product you’re fully satisfied with. However, if you encounter any issues or need assistance with a return, our team is here to help. You may contact support@yocanblack.com
for support, and you can also review our full return policy.
When will I get my order?
Once your order is placed and payment is confirmed, our team processes it within 1–2 business days. You will receive an email confirmation followed by a tracking number as soon as your package ships.
Delivery times vary depending on your shipping method, location, and carrier conditions, but most customers receive their orders within the standard delivery window for their region.
Please note that estimated delivery dates are based on carrier projections and may occasionally be affected by external factors such as weather or customs for international shipments.
Where are your products manufactured?
All Yocan devices are designed and manufactured by our parent company in Shenzhen, Guangdong, China, a global hub for advanced vaporizer engineering and production.
Our manufacturing facilities follow strict quality-control standards to ensure every device meets the level of performance, safety, and durability our customers expect.
We also maintain distribution centers in various regions — such as the U.S. — to improve shipping speed and service.
How can I ensure I purchased an authentic Yocan product?
Every Yocan Black device includes an authenticity code printed on the packaging. You can verify your device by visiting our official authentication page and entering the code.
This helps ensure you are using a genuine product backed by our quality and safety standards.
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We make things that work better and last longer. Our products solve real problems with clean design and honest materials.
